For ages 21+

Responsible Gaming Guidelines

Enjoy tk99 in moderation — know your limits, keep control of your time and money, and seek support when needed.

21+ For adults only

The basics of gaming

tk99 is an entertainment platform — you can enjoy slots, live casino, and sports betting here, but it is never a substitute for income. Responsible gaming means enjoying entertainment within your financial means and time limits. When gaming moves beyond entertainment and becomes a source of stress or problems, having the sense to stop is the wisest choice.

Our Terms and Conditions state that this platform is only for individuals aged 21 or above. Accounts cannot be used without age verification, and any access by minors is strictly prohibited. Keep younger family members away from your devices and do not share your account details with anyone.

If you want to learn more about any aspect of the site, our FAQ section has answers to common questions. For any issue, contact us via 24/7 live chat or email — the support team responds in both Bengali and English.

Ask yourself

1.Am I playing repeatedly to try to win back money I have lost?

2.Am I borrowing money from others to fund my gaming?

3.Has a family member or friend expressed concern about my gaming?

4.Do I want to stop gaming but find I cannot?

5.Do thoughts of gaming come to me during my daily activities?

If even one answer is "yes", consider seeking support.

Self-limit setting tools

tk99 provides several tools that let you control the level of your own gaming. Using them is entirely up to you and they can be activated from settings at any time.

Deposit limit

Set an upper limit on how much you deposit daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted.

Financial control

Time limit

Decide how long you will play in each session. When the set time is up, your account will be locked automatically.

Time management

Self-exclusion

If you want your account fully closed for a set period (7 days to 6 months or permanently), activate self-exclusion.

Access control

Loss limit

This tool temporarily suspends play once your losses exceed a specified amount.

Loss reduction

Support request

Let us know via live chat at any time that you want to take a break. The support team will respond straight away.

24/7 support

Reality check

A reminder appears at set intervals to show you how long you have been playing and how much you have spent.

Awareness

Warning signs of a problem

Certain signs appear before gambling turns into an addiction. If you notice any of the signs below in yourself, you should seek support.

Chasing losses

Repeatedly playing to recover losses — this is one of the most common and dangerous warning signs.

Spending essential money

Using money set aside for household needs or savings to play, or habitually borrowing to fund gaming.

Emotional distress

Feeling restless or irritable when unable to play, lying about gaming, or hiding it from family.

Loss of control over time

Playing for hours on end or staying up through the night, neglecting or being absent from work or studies.

Healthy gaming habits

Set a fixed budget before you play and do not go beyond it.
Gaming is for entertainment only — do not treat it as a way to earn money.
Do not play when you are angry, sad, or under mental stress.
Take breaks occasionally — step away from gaming for a day or a week.
Spend time with family and friends — do not let gaming be your only form of entertainment.
Avoid gaming if you are under the influence of alcohol or anything else.
Whether you win or lose, make decisions with a clear head.

Keep in mind

In betting or casino games, the house (platform) always has a mathematical advantage — consistently winning over the long term is not possible. Each spin or bet is completely independent of the previous one.

tk99 is a platform for entertainment, not a financial solution.

Ways to get support

Asking for help is not a sign of weakness — it is the right decision. The paths below are always open to you.

tk99 live chat support

Come to our 24/7 live chat any time, day or night. From activating self-exclusion to keeping your account closed, the support team will help you in Bengali every step of the way.

Direct support

Family and trusted people

Let a close family member or trusted friend know about the situation. Give them the chance to support you and speak honestly with you — this is far more effective than facing it alone.

Family support

Professional advice

Talk to a mental health professional or counsellor. Gambling addiction is a recognised mental health condition and, with the right guidance, it is possible to overcome it.

Professional support

Contact us by email

Beyond live chat, you can also write to our support email. Contact details are available on our About Us page. The support team replies in both Bengali and English.

Active 24/7

tk99's commitment

tk99 believes that responsible entertainment is the foundation of lasting enjoyment. We work to protect users at both a technical and human level. If anything unusual is noticed in an account's activity, our team may reach out on their own initiative.

Our Privacy Policy clearly explains how your account information and gaming history are stored and used. Promotional communications are paused during self-exclusion.

We place the highest importance on protecting minors. If anyone under 21 is found using this platform, or if any doubt arises about a user's age, the account will be suspended until verification is complete.

If a family member is using this platform and you believe they need support, please inform our support team. We will help take the appropriate steps.

We ensure

Accounts and transactions protected by SSL encryption
Age verification system for 21+
No promotional messages sent during self-exclusion
Deposit and time limits can be activated at any time
24/7 support in Bengali — live chat and email
Proactive review of unusual account activity

Questions about responsible gaming

Yes, your account funds stay safe during self-exclusion. You can initiate a withdrawal once the exclusion period ends or by contacting us. Self-exclusion only blocks access to gaming — it does not cancel your account or funds.

Lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period — this is intentional to prevent impulsive decisions.

The account holder usually needs to make the request. However, if a family member is concerned, they can inform our support team about the situation and we will review it. Contact us via 24/7 live chat or email.

Permanent self-exclusion is a firm step and cannot easily be reversed. A timed exclusion (such as 6 months) can be reviewed once it ends, but permanent exclusion requires a detailed discussion with the support team.

Ask yourself a few simple questions: Are you spending more than your planned budget? Are you repeatedly trying to win back lost money? Are you hiding your gaming from family or friends? Do you feel restless when you cannot play? If the answer to even one of these is "yes", consider taking a break and seeking support.

Yes, the tk99 support team assists in both Bengali and English. Come to live chat any time of day or night — they are there to help you activate responsible gaming tools or address any concern.