tk99 Privacy Policy

1 Introduction and Scope

tk99 is an online entertainment platform that provides casino, slots and sports betting services for users in Bangladesh. This privacy policy explains what information tk99 collects, the purposes for which it is used, and the measures taken to keep your information secure.

By creating an account or starting to use any service on this platform, you are considered to have given your consent to this privacy policy. This policy should be read together with the Terms and Conditions, as both govern your use of the platform.

This policy applies only to tk99's own platform. tk99 is not responsible for the privacy practices of third-party sites or services.

2 Types of Information Collected

tk99 collects two types of information — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide

• Name, date of birth, national identity number (for age verification)
• Email address and mobile number
• Mobile banking account details such as bKash, Nagad or Rocket (for transactions)
• Documents or photos uploaded for identity verification
• Messages you send via support chat or email

2.2 Automatically Collected Information

• Device type, operating system and browser version
• IP address and approximate location
• Time spent on the platform, pages visited and game history
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Information received through payment partners or identity-verification services, which may be linked to your account.

3 Purposes for Using Information

tk99 uses collected information for the following specific purposes:

• Creating accounts and verifying identity
• Processing deposits and withdrawals
• Ensuring platform security and preventing fraud
• Providing customer support services
• Running analytics to improve the user experience
• Complying with applicable laws and regulations
• Correctly distributing bonuses, cashback and VIP benefits

tk99 never sells your personal information to third-party marketing companies or shares it with unauthorised parties for commercial purposes.

4 Sharing and Disclosure of Information

tk99 may share your information with third parties only in the following limited circumstances:

4.1 Service Providers

Information is shared with selected partners who provide payment processing (bKash, Nagad, Rocket), identity verification and technology infrastructure services. These partners may use the information only for the specified purpose and under strict confidentiality agreements.

4.2 Legal Obligations

tk99 will disclose information when required under the laws of Bangladesh or pursuant to a lawful order from a competent authority.

4.3 Fraud Prevention

If unusual or suspicious activity is detected on an account, relevant information may be shared with security partners to protect users.

5 Cookies and Tracking Technologies

The tk99 website uses cookies, local storage and similar technologies to remember login state, save user preferences and analyse platform performance.

5.1 Types of Cookies

• Essential cookies: Required for login, session and security management.
• Analytics cookies: Used to monitor and improve platform usage.
• Functional cookies: Used to save language preferences and game settings.

You can disable cookies in your browser settings; however, this may limit some features of the platform.

6 Data Security Measures

tk99 has implemented industry-standard technical and administrative measures to keep your information secure.

• SSL/TLS encryption is used for all data transfers.
• Sensitive data is stored in encrypted form on servers.
• OTP-based two-step verification for account access.
• Regular security audits and vulnerability assessments are conducted.
• Internal staff can access information only on a need-to-know basis.

However, no platform can guarantee complete security on the internet. You are also responsible for keeping your password and login details confidential.

7 Data Retention Period

tk99 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period due to legal or audit obligations.

Once no longer needed, your information is securely deleted or anonymised.

8 User Rights

You have the following rights regarding your personal information:

• Access: The right to request a view of the information tk99 holds about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations apply.
• Objection to processing: You may request at any time that marketing communications be stopped.
• Data portability: The right to request a copy of your information.

To exercise any of the above rights, please contact our customer support team. You can also find further information on user protection in the Responsible Gaming Policy.

9 Protection of Minors' Information

All tk99 services are intended solely for those aged 21 and above. We do not knowingly collect information from anyone under 21. Age is verified at the time of account registration, and if it becomes known that information from a minor has been collected, it is deleted immediately.

If a parent or guardian believes their minor child has provided information on tk99, please notify our support team.

10 International Data Transfers

tk99 primarily serves users in Bangladesh. However, some data may be processed on servers in other countries for platform infrastructure purposes. In such cases, we ensure that data transfers are carried out with appropriate safeguards and in line with this privacy policy.

11 Changes to This Policy

tk99 reserves the right to review and update this privacy policy as needed. If any significant changes are made, a notice will be posted on the platform and the update date at the top of the policy will be changed. Continuing to use the platform after a change constitutes your acceptance of the new policy.

For answers to common questions, visit our FAQ section, where you will find responses to frequently asked questions about privacy and accounts.

12 Contact

If you have any questions, complaints or requests about this privacy policy, please contact us through the following:

• Live Chat: 24/7 direct support in Bengali and English
• Email: [email protected]

Our customer service team is available 24 hours a day, 7 days a week to assist you.